Testimonials

From time to time we get a pat-on-the-back from a happy customer in the form of a letter or email, and it's great to be reminded that our dedication to exceeding our customers' expectations is appreciated. If you'd like to tell us how you think we're doing we'd love to hear from you.

N. Stewart - 25th October 2011

Dear Ashley,
As the shower room is now completed its an appropriate time to say a big thanks to both of you.

From the first moment we visited The Bathroom Store, Ashley very quickly understood our requirements and
guided & assisted us in making the right selections, from that moment on he arranged
everything - ordering - delivery - coordination... A big factor in the success of this project was undoubtably the close cooperation between Ashley & Chris working together to ensure all went smoothly - no mean feat.

We are extremely pleased with the end result, just what we wanted and have no hesitation
in recommending both The Bathroom Store & Chris to any prospective customers.

S. Phillips - 25/07/2011

"I found no fault with service provided. I had to return one small unit as I had over ordered for the space available. I received courteous and quick after sale service. A pleasant place to shop. Thank you."

M. Legg- 25/07/2011

"You have a great range, competitive prices, friendly staff, and it was so helpful to see so much on display for quality/sizing etc... Thank you! Our bathroom looks brilliant and everything we needed for it was found at your store. Great range of suites, loos, accessories, tiles, lights etc. See you again!"

M. Barett - 25/07/2011

"The whole experience was brilliant, John was marvellous, and the small problem with the toilet flush was sorted promptly. It's unusual to go to a shop where staff have such expertise in products, and are so professional and friendly."

Mr Wilkinson - 22/01/2011

"David...I would just like to say how much I appreciate your efforts in getting this part identified and also pointing me in the right direction to get it replaced...Both The Bathroom Store and Vado have shown great customer support here and I will not hesitate to recommend both companies in the future."

P.Simpson – Ringwood, Hampshire – 15/07/10

“I had a recurrence of a problem last month with the same fault on this part.  You responded the same day and the supplier had another part with us the day after.  I therefore just wanted to let you know that I thought this was excellent customer service, from you and from the manufacturer, and was appreciated."

Mr & Mrs Savage – Twickenham, London – 25/03/10

“My partner and I bought our new bathroom suite from The Bathroom Store several months ago and have now had it installed. The whole experience from planning, choosing, purchasing and delivery has been conducted by The Bathroom Store staff with consistent, friendly professionalism. As an example; last Friday we had to return because we had three queries with parts. We were down for the weekend from London and were facing a weekend without a loo! You were extremely efficient and helpful and having contacted the manufacturers for a replacement part advised that your warehouse might just be able to help. 10 minutes before they were closing, Gary quietly but determinedly solved our problems. It felt like service beyond the call of duty and was very much appreciated.

Thank you and the team; we already recommended The Bathroom Store to our friends, as indeed the company was recommended to us."

J. Young – Salisbury – 1710/09

“Dear Lee and all your wonderful staff, just to say thank you sooo very much."

Maria Berggren – Bournemouth – 18/08/09

“Thank you very much for your excellent customer service to us when renovating our bathrooms; at all times you have been professional, friendly and helpful. A big thank you!"

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